Privacy Policy

Introduction

Brush Country Boot & Shoe Repair ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (phone number, email address, mailing address)
• Service request details and footwear information
• Payment information when processing transactions
• Communication records and customer service interactions

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website information

How We Use Your Information

We use collected information for the following purposes:

• Providing and managing our footwear repair services
• Processing service requests and payments
• Communicating about services, appointments, and updates
• Improving our website and customer experience
• Responding to customer inquiries and support requests
• Complying with legal obligations and business requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following situations:

• With service providers who assist in business operations (payment processing, website hosting)
• When required by law or to respond to legal requests
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot provide absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and experiences
• Enable certain website functionality

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may limit website functionality.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information we hold
• Correction of inaccurate or incomplete information
• Deletion of your personal information under certain circumstances
• Restriction of processing your personal information
• Portability of your data to another service provider

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records may be retained for business and legal compliance purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: